Privacy Policy

Welcome to Pizza Factory. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactory-meal.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (pizzafactory-meal.rest), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Pizza Factory is a food service business operating within the United States. We provide pizza and related food products to our customers through our online ordering platform and physical locations. Our contact information is as follows:

For any privacy-related questions, concerns, or requests, you may contact us directly using the information provided above or through the dedicated contact details outlined in Section 14 of this policy.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. This includes information you provide directly, information collected automatically, and information from third parties.

2.1 Personal Information You Provide to Us

When you use our Services, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Contact Information: Full name, email address, mailing address, billing address, delivery address, and phone number.
• Account Credentials: Username, password, and similar security information used for authentication and account access.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your orders. Note that payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details of products purchased, dietary preferences, special instructions, order history, and delivery preferences.
• Communications: Messages, feedback, reviews, survey responses, and any other content you submit to us through contact forms, email, or other communication channels.
• Promotional Preferences: Preferences regarding receiving marketing communications and promotional offers from us.

2.2 Information Collected Automatically

When you visit our website or use our digital Services, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our website.
• Location Data: General geographic location derived from your IP address; precise geolocation data only if you have granted permission through your device settings.
• Log Data: Server logs that record your interactions with our website, including timestamps, error logs, and access records.
• Cookie Data: Information stored in cookies and similar technologies on your device. Please refer to Section 9 for more information on our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive information such as your name, profile picture, and other public information.
• Payment Processors: Confirmation and transaction reference data from our authorized payment processors.
• Analytics Providers: Aggregated and anonymized data from analytics platforms that help us understand how users interact with our website.
• Delivery Partners: Information necessary to fulfill and track delivery orders placed through our platform.
• Publicly Available Sources: Information available in public databases that we may use to verify or supplement the information we hold about you.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including processing payments and arranging delivery or pickup.
• Create, manage, and maintain your customer account.
• Send order confirmations, receipts, and status updates via email or SMS.
• Respond to your inquiries, questions, and requests in a timely manner.
• Resolve disputes, address complaints, and troubleshoot problems related to your use of our Services.

3.2 Improve and Personalize Our Services

• Analyze usage patterns and trends to improve our website's functionality, layout, and user experience.
• Personalize the content, offers, and recommendations displayed to you based on your order history and preferences.
• Conduct internal research, testing, and data analysis to enhance our menu offerings and service quality.
• Monitor and prevent fraudulent transactions, unauthorized access, and other potentially prohibited or illegal activities.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and discount codes, where you have opted in or where otherwise permitted by applicable law.
• Deliver targeted advertising through our website and third-party advertising platforms based on your interests and browsing behavior.
• Request feedback and reviews about your experience with our products and Services.
• Notify you of changes to our menu, Services, policies, or terms of use.

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws, regulations, and legal obligations.
• Respond to lawful requests from public authorities, including law enforcement agencies and regulatory bodies.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Pizza Factory, our customers, and the public.

4. Legal Basis for Processing Your Information

As a business operating in the United States, our processing of your personal information is governed primarily by applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices, and where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents. We rely on the following bases for processing your personal information:

• Contractual Necessity: Processing required to fulfill your orders and deliver the Services you have requested.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or enabling optional cookies.
• Legitimate Interests: Processing necessary to pursue our legitimate business interests, such as improving our Services, preventing fraud, and conducting analytics, provided such interests are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Such service providers include:

• Payment Processors: Secure third-party processors that handle payment card transactions on our behalf.
• Delivery Partners: Third-party logistics and delivery services used to fulfill your food orders.
• Email and SMS Providers: Platforms used to send transactional and marketing communications to you.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Cloud Storage and Hosting Providers: Secure cloud infrastructure providers that store our data and host our website.
• Customer Support Tools: Software platforms used to manage and respond to customer inquiries and support tickets.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable laws or legal obligations under federal or state law.
• Protect and defend the rights or property of Pizza Factory.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

5.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership and any choices you may have regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, and other business purposes. This information does not constitute personal information under applicable privacy laws.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct periodic security assessments and vulnerability scans to identify and address potential security weaknesses in our systems.
• Incident Response: We maintain an incident response plan to promptly detect, investigate, and respond to data breaches and security incidents. In the event of a breach affecting your information, we will notify you as required by applicable law.
• Employee Training: Our staff receives regular training on data privacy and security best practices to minimize the risk of human error.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor the following rights for all users, and additional rights for California residents are outlined below.

7.1 General Rights (All Users)

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., information we are required to retain by law or for legitimate business purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories of personal information we collect, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: The right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Pizza Factory does not sell personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to what is necessary to provide the requested Services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny you our Services, charge different prices, or provide a different level of service based on your exercise of these rights.
• Authorized Agent: California residents may designate an authorized agent to submit requests on their behalf. We may require verification of the agent's authority before processing such requests.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: pizzafactory-meal.rest

We will respond to verifiable consumer requests within the timeframes required by applicable law (generally within 45 days for CCPA requests, with an option to extend by an additional 45 days where necessary). We may need to verify your identity before processing your request to ensure the security of your personal information.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

9. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off. They include cookies required for authentication, security, and order processing.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve our website's performance and user experience.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your saved cart or preferred language) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may be set by us or our advertising partners.

9.2 Managing Your Cookie Preferences

You can manage and control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. Children's Privacy

Pizza Factory's Services are intended for adults aged 18 and over. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action to remove the information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA), which requires parental consent before collecting personal information from children under the age of 13. If you believe a child under 13 has used our Services, please contact us immediately.

11. International Data Transfers

Pizza Factory is based in the United States and operates primarily within the United States. Your personal information is collected, stored, and processed within the United States. However, some of our third-party service providers, such as cloud hosting platforms and analytics providers, may process or store your data in jurisdictions outside of the United States.

When your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Data processing agreements with third-party service providers that include appropriate data protection clauses.
• Standard contractual clauses approved by relevant data protection authorities.
• Ensuring that recipient countries provide an adequate level of data protection as determined by applicable law.

By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Factory. These third-party platforms have their own privacy policies, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any third-party website or service you visit.

We may also use third-party social media plugins, widgets, or buttons (such as Facebook, Instagram, or Twitter) on our website. Your interaction with these features may result in data being collected by the respective social media platform. Please review the privacy policies of these platforms for information on how they handle your data.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the Services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised policy on our website at pizzafactory-meal.rest.
• Where required by law or where we consider it appropriate, notify you via email or a prominent notice on our website.

Your continued use of our Services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly. We are committed to addressing privacy concerns promptly and effectively.

14.1 Contacting Pizza Factory

If you have a complaint or concern regarding our privacy practices, please contact our privacy team:

We will acknowledge your complaint within 10 business days and aim to resolve the matter within 30 business days. Where resolution requires additional time, we will notify you of the expected timeline.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response to your privacy complaint, you may have the right to file a complaint with the relevant data protection or consumer protection authority. In the United States, you may contact:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and enforcement of privacy-related matters under the FTC Act.
  Website: www.ftc.gov
  Phone: 1-877-382-4357
  Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
• California Residents – California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency regarding alleged violations of the CCPA/CPRA.
  Website: cppa.ca.gov
  Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834
• State Attorney General Offices: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding alleged violations of applicable state privacy laws.

15. Contact Information for Privacy Inquiries

For all privacy-related inquiries, requests to exercise your data rights, questions about this Privacy Policy, or concerns about our data practices, please contact us using the information below:

When submitting a privacy request, please provide sufficient information to allow us to verify your identity and understand the nature of your request. This may include your full name, email address associated with your account, and a description of your request. We will respond to all verified requests within the timeframes required by applicable law.